Trends, Innovationen und Digitales aus dem Mobilitätsbereich

Head of Customer Service (m/w/d)

Beginn: 01.04.2019

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Manager/in mit Personalverantwortung

Ort: Berlin

About COUP

COUP is bringing the fun of driving back into urban areas. As a wholly owned subsidiary of Robert Bosch GmbH, the eScooter sharing service started a new business area in the field of mobility services in August 2016. The electric scooters enable users to save time in city traffic and are a fantastic addition to existing mobility services provided in central areas. The eScooters are available in a number of major European cities, including Berlin, Paris and Madrid. They can be used around the clock and are easy to find, reserve and drive. They are a flexible and affordable alternative to public transport and cars.

We get truly excited about hiring you, if you:

  • have a degree in economics, social science, or other comparable subject
  • have several years of professional experience as Head of Customer Service / Team lead
  • have very good communication and interpersonal skills as well as an exemplary behavior
  • 5+ years of professional experience in the Service area (e.g. call-center, gastronomy, retail trading or event management)
  • have a customer and goal oriented working practice and you enjoy customer contact as well as solving customer problems
  • are motivated to work with and lead a multilingual team
  • have very good skills in MS Office, especially Excel
  • are fluent in English, both written and spoken (very good language skills in German are an advantage, Spanish or French are a plus)

What you will be working on:

  • Goal oriented management of the complete Customer Service Team with
    focus on customer relations and customer satisfaction.
  • Disciplinary and functional leadership of COUP’s Customer Service Team.
  • Development and continuous improvement of internal and external work
  • Quality management and control.
  • Identification of customer needs and adequate development of our offers
    and services.
  • Close collaboration with other departments and our international team.
  • Management and surveillance of shift planning.
  • Documentation and tracking of activities in our CRM system.
  • Development and continuous improvement of internal and crossdepartment

What you can expect when joining COUP:

  • a highly motivated and experienced Customer Service team, which works
    with passion and high commitment on its tasks
  • joining our adventure in becoming the leading global platform in shared
    urban mobility
  • working with a very strong team and the best eScooter in the market
  • flat hierarchies, numerous social events and opportunity to work with highly
    skilled, cross-functional teams
  • a brand-new office in the center of Berlin (Friedrichstraße)
  • a fair comprehension of your performance

If you are interested, please send your application to
Feel free to get in touch in case you have questions regarding your

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